Now Hiring - CSR/Sales Support in Loveland, CO

The Service Sales Specialist position is primarily responsible for supporting the Service Contracts Team through all aspects of initial quote preparation and distribution, contract booking and invoicing, pricing (as requested), credit and re-bill, account receivable coordination, proper service system management relating to the initiation and closing of repair jobs, customer satisfaction, and other duties as required in order to support the Service Contract Support Team in renewing standard contracts, up-sell/ cross-sell, and conversion of various service program contracts.

Qualifications:

• High School or equivalent required
• Associate Degree or some college coursework desired
• Demonstrated proficiency with Microsoft Office products including Word, Excel, PowerPoint, and other database applications
• Call center or heavy call volume experience preferred
• Knowledge of Oracle, Salesforce, and/or Cisco Upstream is a plus
• Minimum 1-year Customer Service experience preferred
• Minimum 1-year general office experience or equivalent preferred
• Demonstrated ability to perform detail-oriented work
• Some light travel possible – less than 10% annually

Job Type: Full-time

Pay: From $20.00 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: In person